Environmental

Carbon Emissions Management: TIXT has disclosed its Scope 1 and 2 emissions and set reduction targets, but its absolute emissions remain high relative to peers due to its global delivery center footprint and energy-intensive operations. Progress on renewable energy sourcing is moderate, with limited evidence of large-scale transition to low-carbon energy sources.

Resource Efficiency: The company has implemented some energy efficiency initiatives and waste reduction programs at key sites, but lacks comprehensive reporting on water usage and e-waste management, which are material for the business process outsourcing sector.

Sustainable Supply Chain: TIXT has supplier codes of conduct and some due diligence processes, but third-party verification and transparency on supplier environmental performance are limited compared to leading peers.

TIXT demonstrates moderate environmental performance, with basic emissions disclosure and some efficiency initiatives. However, the company lags best-in-class peers in renewable energy adoption, supply chain transparency, and comprehensive resource management.

Social

Labor Practices and Employee Wellbeing: TIXT operates in multiple emerging markets with large workforces. The company reports on diversity and inclusion metrics and offers basic employee benefits, but faces ongoing challenges with attrition and labor relations typical of the sector.

Data Privacy and Security: As a customer experience and IT services provider, TIXT is exposed to significant data privacy risks. The company maintains ISO 27001 certifications and has not reported major breaches, but faces increasing regulatory scrutiny and must continuously invest in cybersecurity.

Community Engagement: TIXT participates in local community initiatives and skills development programs, but the scale and impact of these efforts are less robust than those of global leaders in the sector.

TIXT’s social performance is moderate, with adequate labor and privacy practices but persistent sectoral risks around workforce management and regulatory compliance. Community engagement is present but not a differentiator.

Governance

Board Independence and Diversity: TIXT’s board includes a mix of independent and affiliated directors, with some gender and geographic diversity, but overall independence and refreshment lag top-tier governance standards.

Executive Compensation and Alignment: Stock-based compensation is modest at just over 1% of revenue, indicating reasonable alignment with shareholder interests. However, disclosure on ESG-linked pay metrics is limited.

Risk Oversight and Compliance: The company maintains standard risk oversight structures and has not faced major regulatory or legal controversies. However, as a relatively new public entity, its long-term governance track record is still developing.

TIXT’s governance is structurally sound but not best-in-class. Board independence and ESG integration in executive pay are areas for improvement, while risk oversight is adequate for the company’s current scale.

Overall Score

TIXT’s ESG profile is moderate across all pillars. The company meets baseline expectations for disclosure and risk management but does not demonstrate leadership in environmental, social, or governance practices. Key areas for improvement include renewable energy adoption, supply chain transparency, board independence, and deeper integration of ESG into strategy and compensation.